Frequently Asked Questions
Contacts America's FAQ offers answers to a range of our customer's most common questions. If your question is not answered below, click on Contact information. Then contact our Customer Service Department by phone or email for additional information and assistance.
General Information
Prescriptions
- Do I need a copy of my contact lens prescription?
- How do I know if my prescription is valid?
- What is prescription verification?
- What information is important on my prescription?
- How long do prescriptions stay valid?
- How do I read my prescription?
- Can I purchase one brand of contact lens if I have a prescription for another?
- Can I order contact lenses with a prescription for glasses?
- Can I get color contact lenses without a prescription?
Contact Lens Information
Order Information
- What information do I need to order contact lenses?
- How do I order a product?
- Can I fax my order to Contacts America?
- How can I return a product?
- How does the Order Status Page Work?
- What does Availability mean?
- How do I cancel an Order
- How can I send my prescription to Contacts America?
- Can I speed up my order?
Shipping and Processing
- What shipping options does Contacts America offer?
- What if my package is damaged when I receive it?
- How much will it cost to ship my order?
- How long until I receive my order?
- What if I have a problem with my shipment?
- How do I track my order?
- Can I have my order shipped outside the United States?
- Can I have my order shipped to an APO of FPO address?
- Can I ship my contacts to a location that is not my billing address?
Place an Order or contact Customer Service 24/7 at:
1-800-570-LENS (570-5367)
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100% Customer Satisfaction
If you're not 100% satisfied with your Contacts America purchase, we'll cheerfully refund all your money. Complete Details
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Need to send back contact lenses? No problem, no hassles. Just give us a call. Complete Details
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Shop with Confidence
All personal information that you submit is encrypted and secure.
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We guard your information with the highest level of security tested daily.
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All major payment methods accepted
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Spam-free Email
All your email preferences can be managed from the 'My Account' tab at the top of the page.
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Your Lenses are Ready
With over 23 Million contact lenses in stock, we immediately fill your order with your exact prescription.
Over 4.5 million successful orders delivered!